Service Quality and Customer Satisfaction :A Case of Taipei Shonshan Airport

• Main Authors: Cheng-Yuan Hu, 胡成原
• Other Authors: Irving Yi-Feng Huang
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/7283e9

碩士 === 淡江大學 === 公共行政學系公共政策碩士在職專班 === 102 === With the advent of the Age of Global Village, traveling the world is within the reach of average citizens. Whether for business or for pleasure, people are traveling overseas more frequently. Comparing the services provided in different airports and different countries, each person will surely have different perceptions and his or her expectation and requirement for the quality of the services provided in domestic airports will increase accordingly. However, with the policy of the government trying to build Taipei Songshan Airport as “the Golden Travel Route in North East Asia” and the idea of whether Songshan Airport is able to accomplish the emerging challenges and missions and to increase future competitiveness came the motive of the author, as a researcher using Taipei Songshan Airport as background, studying travelers’ satisfaction for the quality of services provided in Taipei Songshan Airport, in an attempt to find direction for improvement for the administration’s consideration and make Taipei Songshan Airport become a safe, comfortable, convenient, technologically advanced, and modernized International Airport in the Capital.