Systematic Innovations for optimization of Distribution Center Operations - Example of Russian Post

• Main Authors: Alexandra Prannik, 艾莉絲
• Other Authors: Jay Huang
• Format: Others
• Language: en_US
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/4rn78b

碩士 === 國立臺北科技大學 === 管理國際學生碩士專班 (IMBA) === 102 === One of the main providers of 3PL services and main postal operator of Russia is Russian Post. Nowadays the company goes through the hard time. Due to the lack of financial support, the optimization of the distribution process seems very difficult or almost impossible. People cannot receive their dispatches on time; companies lose their customers because of delays related to bad organized operations of Russian post. This situation leads to terrible customers’ dissatisfaction. The Theory of Inventive Problem Solving (TRIZ) is a good method for describing and solving the problems of this case. To define the problems I use number of special TRIZ tools. As a result of this process it becomes clear that the key problems are low budget and big amount of mailings and the target problem is that customers do not receive their mailings on right time or in right condition. Outcome of the problem definition is five contradictions that are solved with Contradiction Matrix and 40 Inventive Principles during the next step. On the final stage of the creativity process generic solutions are translated into specific solutions. The list of specific solutions consists of different recommendations that might help to optimize the distribution centers’ operations. Whit a help of Multi-Criteria Decision Analysis (MCDA) all specific solutions were evaluated and two most feasible were selected. From this research we can see, that simple yet effective solutions can possibly increase productivity of such a big enterprise as Russian Post, therefore I believe that these solutions can be applied for many other logistics and distribution companies.