| Summary: | 碩士 === 國立臺北科技大學 === 車輛工程系所 === 102 === This study analyzes the M Corporation service information in repair case to construct the process with troubleshooting capabilities, In order to enhance the vehicle maintenance capacity and quality, promote customer satisfaction further. Cause in Company merit system, unstable employees and attitude problem are three major gaps to pass it on. The M Corporation service information in charge, not only provide a useful data but also offering case study and analyzes report for maintenance.
This study takes into the engine, transmission, body, chassis and electronic systems to analysis malfunction frequency. Followed by Delphi questionnaire survey, we get a consensus and build the capacity of the system constitute index, each turn will construct a failure diagnosis mode, providing as reference to academic and maintenance.
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