The Impact of Intellectual Capital and Operation Digitalization on Operating Performance in Taiwan’s Financial Intermediation Service Industry

• Main Authors: Wang, Yi An, 王翊安
• Other Authors: Lee, Hsiu Ying
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/36471147623121803422

碩士 === 東海大學 === 會計學系 === 102 === This study investigated the effects of intellectual capital and operation digitalization of financial intermediation service industry operating performance. The study sample in 2006 and 2011 financial intermediation service industry of Industry Commerce and Service Census information databases, each of 2,987 and 4,585 valid samples, in the first stage to the stochastic frontier analysis to estimate the non-financial performance of financial intermediation service industry and further use of the second stage regression model to investigate the intellectual capital and operation digitalization of financial performance on intermediation effect, direct effect and total effect. The empirical results show: (1) Cobb-Douglas production function calculated in 2006 and 2011 the output of capital and labor, respectively, 0.291, 0.770 and 0.280, 0.685, indicating Taiwan's financial intermediation service industry as capital intensive industries. The scale of data a return close to 1 (1.061 and 0.965), showing the efficiency of financial intermediation service industry has been in the smallest scale. (2) technical efficiency of financial intermediation service industry increased from 0.631 in 2006 until 2011 of 0.688, the degree of inefficiency decreased from 37% to 31%, indicating its resource allocation efficiency has improved, but nearly 30% of the organizations still exist recycling space. (3) intellectual capital, invested in 2006 marketing expenses will help improve the technical inefficiency, in the 2011 investment will help improve the technical inefficiency on R&D expenses and net intangible assets, and intellectual capital to total effect of operating performance were highly positive effect of improving, but the gross profit margin decreased slightly. (4) Operation digitalization aspect, Internet sales amount will increase without the degree of efficiency both in 2006 and 2011, and through deepening computer-assisted internal management operations、providing business information via the Internet and Internet purchases help improve the degree of inefficiency. In 2006, operation digitalization decreases operating performance, but in 2011 the total effect of operation digitalization really enhance financial performance, showing that productivity paradox does not exist in 2011. (5) Overall, invest in R&D expenses, the use of computer-assisted internal management operations, providing business information via the Internet and Internet purchases really enhance non-financial performance (improvement in the degree of inefficiency), and from 2006 to 2011, intellectual capital and operation digitalization are significantly improved operating performance. Furthermore, operator before investing in intellectual capital should understand and select the enterprise effective intellectual capital dimensions and indicators, while operation digitalization also financial intermediation service industry urgent attention to the part, and therefore continue to enhance intellectual capital and operation digitalization should be Taiwan Financial Intermediation correct and important business strategy.