The Impact of Service Training Effectiveness and Knowledge Management on Customer Trust:The Mediating Effect of Personnel Service Quality
碩士 === 聖約翰科技大學 === 企業管理系碩士班 === 102 === In recent years, customer awareness and personnel service quality are very important to service industry. Service personnel are the first contact and also affect most directly to the customer. Therefore, quality and ability of service personnel, as key facto...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/35y65x |