| Summary: | 碩士 === 東吳大學 === EMBA高階經營碩士在職專班 === 102 === The banking industry is known for its stereotypical impression on women and the rigid definitions on the roles of male and female employees. It goes without saying that female personnel in the banking industry needs to develop financial expertise and competences in order to climb the corporate ladder and take on managerial positions. This study seeks to examine whether female employees are able to enhance their performances and eventually become the best candidate for managerial roles in the eyes of senior executives, colleagues and customers via the management of their own images and the development of emotional intelligence in the interaction with others at workplaces.
This study conducts in-depth interviews with the female employees of the bank in the case study, in order to generalize the type of successful females in the banking industry in terms of impression management and emotional intelligence. It is hoped that the research findings can discover any particular behaviour or role models, delve into the explicit implication of managerial behaviour of female supervisors at certain workplace scenarios and provide a reference to other females working in the banking industry.
This paper concludes that the behaviour, attitude and actions taken by female supervisors, intentionally or not intentionally, to meet with their role expectations all come with purposes or rationales, traditional orientation, values and emotions/feelings. It is necessary for them to accurately achieve the specific purposes of their behaviour through emotional management and transformation, so as to actively and passively play their roles at workplace. This enables females to establish a positive and proactive career image, secure their status at the workplace and eventually secure managerial positions.
This paper comes up with the following conclusions:
1.Female supervisors in the banking industry have specific purposes in their behaviour and management of their own images and postures for specific purposes. This is consistent with the concept of social action proposed by Max Weber.
2.There is a positive correlation between the emotional intelligence and impression management of female supervisors in the banking industry.
3.The expression of good emotional intelligence and positive images help female employees to climb the corporate ladder and secure managerial positions in banks.
|
|---|
