The Analysis of Knowledge Management System Outsourcing─ A Case Study of N Company

• Main Authors: Shih-chan Chen, 陳仕展
• Other Authors: Chian-Hsueng Chao
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/h8e5ru

碩士 === 國立高雄大學 === 資訊管理學系碩士班 === 102 === The knowledge management system (KMS) is always the primary concern issue for enterprises. There are a lot of successful cases with the implementation of KMS. In Taiwan, the majority companies are small and mid size enterprises. They consent with the benefits of KMS to enterprises and therefore deploy in their corporate environment. However, in the end, the performances are less than expectations. The companies put a huge investment in KMS but the KMS fail to generate enough benefits in return. Therefore, there are rooms for discussions on how to use the KMS effectively and boost the corporate performance. This study is a case study approach that focuses on the KMS outsourcing issues with the example of N company. This is to find out what enterprise concerns when implementing the KMS, and what are the critical factors in the building and implementing KMS process. In this case study, the KMS will be under evaluations and the conclusions will be drawn and forwarded to N company with suggestions. The research finding are (1) Even with positive attitude toward KMS, but fail in relevant facilitations, and therefore the enterprise is unable to adopt the KMS in business processes; (2) the KMS is limited within one department and did not promote to the entire enterprise; (3) the applications of KMS are primary for document sharing purpose and lack in trust for extensive applications; (4) the enterprise is unable to evaluate the performance differences after the implementation of KMS, and the corporate staffs neither; (5) there is no continuous evaluation and measurement on the usage condition of KMS.