Key Success Factors of Government IT Outsourcing-A Case Study of Local Taxes System

• Main Authors: PI-LIEN YU, 余碧蓮
• Other Authors: JHENG-GANG CHEN
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/87550648851550710377

碩士 === 國立臺灣科技大學 === 資訊管理系 === 102 === In addition to the information agency IT outsourcing development (such as information personnel management, information technology, etc.) move to the vendor, the vendor also faced technical capacity, schedule control, personnel costs and other transaction and uncertain issues, which are able to project schedule an important factor in whether completed on schedule, the schedule is always the most important public institutions measure; addition, underestimated and cost control software costs and other issues, as well as government agencies can successfully complete the information business outsourcing variables. Reduce the risk of a workaround for IT outsourcing: One to choose the outsourcing vendor: Government Procurement Act excellent vendors choose to vote the way through, usually maintain good interaction with the good manufacturers (quality, schedule control, innovation), an excellent initiative to invite manufacturers to participate in the tender, in order to increase the selection selective object. Second, the proposed specifications and requirements: a clear advance specifications and requirements (reasonable demand to freeze), manufacturers must offer standardized services, vendors, according to estimates the cost of the development process and to improve the chances of success. Third, the provision reasonable budget: Information systems development is the creation of the Department of Intellectual Property, and the increasingly complex needs of the business units, cost estimates difficult, resulting identified between different agencies and vendors. Therefore, you should enlist a reasonable budget, to improve software quality-oriented, and create a win-win software outsourcing environment. IT staff should actively play a more important role in helping the business units will demand clarification, to construct the appropriate information infrastructure, providing technical advice, etc., in order to ensure the successful completion of IT outsourcing. Government to promote IT outsourcing policy considerations at this stage to focus on economic factors, namely cost savings. More importantly, through the implementation of outsourcing, with outsourcing vendors to provide the impetus for innovation, prompting government agencies to provide more innovative services. This is the case in this study in the government information service outsourcing relatively rare outcomes, looking back the government can continue to move towards the vision of IT outsourcing innovation.