| Summary: | 碩士 === 國立臺中科技大學 === 流通管理系碩士班 === 102 === The Authorized Economic Operator (AEO) certification is an internationally recognized and important supply chain security mechanism that was conducted from the Framework of Standards to Secure and Facilitate Global Trade(WCO SAFE) by the World Customs Organization (WCO) proposed in 2005. Taiwan completed the legal basis of AEO certification in 2009, after that the government is actively promoting AEO certification to enhance security through granting recognition to reliable domestic operators, and regards this as an important policy.
This research is a case study of a forwarder company which granted AEO certification and two phases are proceeded. Phase one, the Delphi method was adopted to generate a questionnaire by interviewing with experts, and the questionnaire survey was proceeded with the key persons whom involved the AEO program. In this phase, two sorting methods based on IPA concept was proposed to analyse the priorities of improvement. In Phase two, opinions of respondents was conducted through in-depth interview, and some suggestions for improvement were compiled.
The results show high priorities for improvement come from two dimensions: one is “in the initial period education and training”, the other is “creation and integration of AEO documents”. And the main sources of the problem are：1. The training content is too comprehensive to understand clearly the structure and exactly output of AEO evaluation items. 2.The official document regarding content and format is not clear, resulting in document creation and integration spend more time.
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