ERP System Success Model: Fit Perspective

• Main Authors: Huang, Ming-Kuei, 黃銘圭
• Other Authors: Fang , Wenchang
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/41383277816510311253

博士 === 國立臺北大學 === 企業管理學系 === 102 === The information system success model proposed by Delone and Mclean has been proposed over the past decades. However, the results of the prior studies based on the information system success model show that some of the relationships among the variables in this model were not significant. By adopting the perspective of fit theory, this study identifies the missing links and conditions of the relationships among the information system, user satisfaction, system use, and user job performance. The purposes of this study are to explore the mediation roles of task-technology fit and habitual behavior, the moderating roles of top management belief and participation, and the direct effects of subordinates’ fit with job and fit with organization on subordinates’ job performance in information system success model. A total 2,610 manufacturing companies from the directory of 2013 top 5000 companies in Taiwan by China Credit Information Service were selected as the subjects of this study. This study received 130 valid responses to paired questionnaires. The results of this study show that: (1) task-technology fit fully mediates the relationship between information system and system use, but partially mediates the link between information system and user satisfaction; (2) habitual behavior fully mediates the relationship between system use and user job performance; (3) top management belief and participation toward the information system moderate the effects of the computer self-efficacy and user satisfaction on user job performance; (4) compared to system use, person-job fit and person-organization fit have greater influence subordinates’ job performance. Based on the findings, this study offers the implications for theory and practice and also provides suggestions for future research.