| Summary: | 博士 === 國立高雄第一科技大學 === 管理學院博士班 === 102 === The increasing pace of globalization, competitive rivalry, and shifting customer demands create an environment in which sustained competitive advantage is difficult. Even long-established giants are threatened by agility start-up firms scattered across the globe. Software-as-a-service (SaaS), which describer software applications delivered as a service over the internet. SaaS is said to provide IT resource flexibly, enhance system availability and then promote competitive performance. However, client can switch SaaS vendors more easily and vendor more control over maintained and development. It is hard to sustain relationship. The study build on dynamic capability perspective, apply collaborate-capability-performance framework to interpret SaaS competitive performance. We proposed that information exchange and process alignment play an important role in facilitating vendor agility (sensing and responding capability). Vendor agility will enhance client’s action efficacy. Data are collected from 215 Senior IT executives which don’t constrain specific industries or firms of a specific size. Our findings confirm all of hypothesis (1) the business and client enrich information exchange and enable process alignment positively affects vendor’s sensing and responding capability. (2) firm’s sensing and responding capability toward client can enhance its action efficacy (3)the effects of sensing and responding capability on action efficacy being contingent on environmental turbulence. The implication of this study for practitioners and researchers are provided.
|
|---|
