The Influence of Behaviour of ‘Difficult Customer’ on the Emotional Impact and Job Stress on Frontline Employee- A Case Study of Rooms Division in International Tourist Hotels in Kaohsiung
碩士 === 國立高雄餐旅大學 === 餐旅管理研究所 === 102 === The particular purpose of this study is to explore the correlation between difficult customers, and their impact upon the frontline Taiwanese hotel staff; in addition, this study also investigates which types of difficult customer employees frequently encounte...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/4h9ny3 |