Piblic Behavior Intention's Research on E-Services of the Local Tax Department

• Main Authors: Pei-Chi Chen, 陳沛綺
• Other Authors: Wei-Shang Fan
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/50785605387629122656

碩士 === 南華大學 === 企業管理系管理科學碩博士班 === 102 === 　　In recent years, the rise of Internet and the development of information technology have led to various e-services. Hence, automated, electronic, and information technology have been applied to governmental services, which are becoming available online to better meet the public’s demands. E-services are developed with the aim to allow the public quickly access government information, simplify the administrative processes, improve the work efficiency and promote the public satisfaction toward the governmental services. It is clear that the e-services of the government has potential to the reform of administrative process. The promotion of e-services is an aggressive measure of the tax authorities , Therefore, this study referred to the modified information system success model constructed in DeLone and McLean (2003) as the theoretical basis, and proposed the research framework. It also discussed whether the e-services dimension of tax authorities affects the behavioral intention of the public to use the website again. This study respect the general public, professionals (land administration agent and book keeper) and tax authority personnel, as the subjects for questionnaire survey. By convenience sampling, a total of 291 effective questionnaires were retrieved. Confirmatory factor analysis and Amos 18 were used for theoretical and practical discussion on the overall variable framework.