A Study on the Critical Success Factors of Initiating Electronic Billing System in Taiwan Power Company

• Main Authors: Jhang,Jian-Sing, 張建興
• Other Authors: 黃木榮
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/3u8864

碩士 === 國立彰化師範大學 === 資訊管理學系所 === 102 === Taiwan Power Company since 2007 introduction of electronic billing system, is designed to help companies improve the electronic service quality and to help employees and customers more convenient efficient information channels, increasing penetration of electronic billing, enhance the company's image and promote reduce carbon emissions and protect the environment. This study is based on the research objectives of Taiwan Power Company, using Delphi technique expert questionnaire, to explore the critical success factors of Taiwan Power Company's electronic billing system implementation, which includes the "organizational factors", "system functions factors," "safety factor "" media marketing factors "these four dimensions conduct research to identify critical success factors of electronic billing system to import. Look forward to the results of this study provide a better management of state-owned enterprises refer to state-owned enterprises to improve business performance, provide better service and a better quality of life for the country and the people.