A Study on The ISO Quality Knowledge Management System of Medical Equipment Industry

• Main Author: 羅美緣
• Other Authors: 黃木榮
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/35502295186147240430

碩士 === 國立彰化師範大學 === 資訊管理學系所 === 102 === 　　In a trends for knowledge economy, as well as the development of information and communication technology, and highly applications era, every business organizations have to face rapidly changing, diverse and complex, and competitive business environment. Many business organizations also have deep sense "knowledge" is the most important strategic assets and core values is one of the main sources of competitive advantage. "Knowledge Management" is to respond effectively to rapidly changing market conditions and intense competition in the only way, in particular, the effective use of information technology will enable business organizations intangible knowledge assets liquidity "expertise" to make effective management, and accelerated transformed core value of the weapon and strategy, the market maintain a competitive advantage and sustainable development key elements. 　　Medical equipment industry as the most popular and important one of the biotech industry, and medical equipment with people's health, health and life more fairly close and important relationship, quality management system is to maintain product quality and the most direct key role. In practice, the use of information technology, building industry characteristics meet ISO quality and effective knowledge management system is to enhance and maintain quality assurance professional core knowledge and skills the most direct and effective way, but also can not be ignored and the current urgent important work, but also in order to enhance the production of medical equipment, performance and competitiveness. 　　Based on the above key demand, the research mainly discusses the construction of medical devices industry ISO quality knowledge management system. The research on the use of literature analysis and prototyping system design method, first through literature review to understand the ISO quality management system standard operation procedures and mechanisms for knowledge management and knowledge management systems develop successful models; then medical equipment industry ISO Quality Management System characteristics and related quality assurance expertise based knowledge management through acquisition, storage, sharing, application and creation of knowledge management processes such as the five concepts and methods of import, the final application of information technology actually construct a set of effective, safe medical equipment industry needs to "ISO quality knowledge Management system" for validation. 　　The results showed that the ISO quality knowledge management system has to provide business organizational quality knowledge management, information support of case and statistical analysis, customers and suppliers management, online education and training, internal and external expertise to obtain and community sharing features such benefits. The results not only provide medical equipment industry in the assess and development for quality knowledge management systems as a reference, while the quality knowledge management system functionality and research of integration support systems were also helpful.