Exploring Employees' Design of Interpersonal Service Encounter in a Chinese Setting
碩士 === 國立彰化師範大學 === 企業管理學系 === 102 === Good encounters are not the results of an accident but are designed. In the West, rules, processes and organizational influences dominate understanding of service design; for Chinese, such formal rules and processes are of less significance. Chinese people tend...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2014
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/47184583381484228848 |