QFD and multi-criteria decision making applications

• Main Authors: Shu-hsiang Chang, 張書祥
• Other Authors: 蔡文賢
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/953cz4

碩士 === 國立中央大學 === 企業管理學系在職專班 === 102 === Globalization makes keen competition in equipment development industry. For equipment developers in Taiwan, they not only have to face competitions from peers in Taiwan and China but also have to overcome the entry thresholds set up by world-class companies. In following their traditional patterns, as long as equipment developers offer their services only by their experiences or opinions from their sales representatives, equipment developers would encounter blind points, which make their designations far from requirements of their clients. In Model I, I adopt system analysis in Quality Function Deployment to set up new equipments. With effective observation to the whole system in Quality Function Deployment, equipment developers would have clear ideas on key factors and functions in equipment establishment. In Model II, after listening to the voices from our customers, I adopt Technique for Order Preference by Similarity to an Ideal Solution in Multi-Criteria Decision Making to look for the best solution. For equipment developers, with proper adoption in Model I and Model II, integrate voice from customers in equipment development would not only close to requirements from customers but also maximize their management efficiency.