| Summary: | 碩士 === 國立中央大學 === 工業管理研究所在職專班 === 102 === BPM (Business Process Management), Decomposition of the literal meaning of "enterprise" the more common usage refers to a variety of independent, for-profit organizations, and can be further divided into companies and unincorporated businesses, which, as a partnership, individual enterprises and individual industrial and commercial households; "process" refers to a series of logical combination of activities, including a wide range of input / output processing activities, handover; "business process management" major internal reform of enterprises, to change the corporate functions overlapping regulatory agencies, intermediate level, the process is not closed, repeat the cycle, so that each process can be managed from start to finish by a functional body, bodies do not overlap, the business does not repeat, to shorten the process cycle, saving the operation of the role of capital ultimately, to improve customer satisfaction and company competitiveness in the market and achieve the purpose of improving business performance.
BPM improvement and is divided into two kinds of Business Process Reengineering (BPR) and Business Process Improvement (BPI) methodology. BPR name suggests is to knock down the existing process architecture, recreate a new process, BPR is usually based on corporate policy changes or corporate vision for the future, the existing business process fundamental thinking and thorough redesign, "by top-down "to take strong as to make breakthrough improvements in cost, quality, service and speed.
About knock down the all system to the high risk of failure for BPR, BPI is moderate, it is a systematic approach in the day-to-day operations, process improvement, in order to achieve an immediate effect, "top-down" promote, "bottom-up" stuffing, is a step-by-step strategy.
The focus of this paper is the use of BPI implementation approach, the company's existing processes to improve the services, the establishment of BPMS expected to enhance the company's competitiveness and make consistent profits, it is expected that the first organizational processes for the case company, the main procurement operations processes, ARIS process flow charts describe the various aspects of norms, BPM logical thinking, determine the range of the recycling process, and finally ECRS skills Elimination Combination, rearrangement and Simplification four language skills the new process design, will discuss the advantages and disadvantages of the design process and benefits assessment to improve the process of the case study of A company
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