The Management of Self-services on the Application of RFID in Public Libraries of Taiwan

• Main Authors: Chang, Feng Hao, 張峯豪
• Other Authors: Lin, Chiao Min
• Format: Others
• Language: zh-TW
• Online Access: http://ndltd.ncl.edu.tw/handle/90269931098511072142

碩士 === 國立政治大學 === 圖書資訊學數位碩士在職專班 === 102 === RFID has been introduced in the public libraries in Taiwan as part of self-service. The “self-service” mentioned throughout the study refers to an unmanned library or book checking station where readers check in/out book all by themselves. This service model is an innovative service in the libraries in Taiwan. To make this service better, it is necessary to focus on its management as a topic of study. This study is intended to investigate the application of RFID in the self-service management in public libraries. The in-depth interview is introduced for the interviews with managers or librarians of National Library of Public Information, Taipei Public Library, New Taipei City Library, Taoyuan Municipal Library, Tainan Public Libraries and Kaohsiung Public Library who are selected as the study subjects. Based on the study results, suggestions are proposed for the reference of public library management and planning. The following 5 suggestions are proposed based on the study results: (1) the establishment of a dedicated task force for self-service; (2) planning by central administration as a whole; (3) instructions for the public on how to exploit the self-service; (4) development of appropriate APP for self-serviced book check-in/out system; and (5) cross-regional integration. Keywords: Public Library, RFID, Smart Library, Self-service