The Impact of the Intra-Organizational Knowledge Interaction on Business Innovation

• Main Author: 蘇嘉偉
• Other Authors: 尚孝純
• Format: Others
• Language: zh-TW
• Online Access: http://ndltd.ncl.edu.tw/handle/96134159944226731011

碩士 === 國立政治大學 === 商管專業學院碩士學位學程(AMBA) === 102 === The objective of this study is to understand the impact of intra-organizational knowledge interaction on business innovative performance. The study divided knowledge of innovation into customer-related knowledge and technology-related knowledge, and classified business innovation into product innovation, problem-solving innovation and general innovation capability. Focusing on the knowledge interaction between sales people and R&;D engineers the study analyzed 14 business innovation cases in four selected companies. The results reveal that high depth of knowledge interaction is the key to product innovation while the level of the depth and scope of the knowledge interaction is highly related to the context of the problems to be solved. In regard to general innovation capability, high scope of knowledge interaction seems to be the influential factor. The findings about intra-organizational knowledge interaction provide insights about how different levels of the scope and depth of knowledge interaction affect different types of business innovation and offer useful guide in managing technology and customer knowledge in business practices.