The Study of Cloud Computing Demand for Small and Medium Enterprises Using Stakeholders and Kano Model Techniques

• Main Authors: Li,Ju-Lung, 李儒龍
• Other Authors: Chien-Chih Wang
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/14988080720566340068

碩士 === 明志科技大學 === 工業工程與管理系碩士班 === 102 === Face to the global cloud computing growth, the government encourages enterprises widely used cloud technology, but most SMEs face to different types of clouds, their objective and motivation to change the status.Choose an appropriate cloud systems and to work with existing seamless integration system. Which all adopt the a wait and see attitude. The key to improve the utilization of the cloud is important it’s the bottleneck of the grasp SMEs into the cloud. This study proposes are stakeholder theory, first of expert interviews with SME cloud issues and analysis to identify the most concern to all levels of the SME dimension, and finally the two-dimensional quality model analysis. All faced by SMEs when the clouds are most concerned about the factors and considerations. Through the two-dimensional pattern classification of Kano, can target different customer needs, using different ways to meet customer needs. The research results will be able to assist the Government and information industry. Facing SMEs really understand the needs and to develop appropriate cloud environment to enhance SME cloud usage.