The Study on Supervision Mobile Services of Lienchiang Station

• Main Authors: Bi-Li Su, 蘇碧麗
• Other Authors: Jian-Sen,Huang
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/25735660543685640766

碩士 === 銘傳大學 === 公共事務學系碩士在職專班 === 102 === Lienchiang County compirses of five islands (Nangan, Beigan, Tungchu, Sichu and Tungyin island) that grouped into four Townships (Nangan, Beigan, Chukuang and Tungyin Township) while there is only one Motor Vehicle Office in Lienchiang located in Nangan Township. To render services to all separate islands, from 2004 officers in the Lienchiang Motor Vehicles Office travel three times per month to each island to provide face-to-face services including issuance of drivers licenses, collection of Motor related fees and delivery of receipts. By simplifying operating process and the implementation of Electronic Government policy the goal of "Total mobilization of Motor Vehicles services to Townships" is accomplished. This research was conducted by questionnaire survey and comes up with following findings and suggestions through in-depth interview and questionnaire analysis: 1. Physical LAN connection helps to enhance efficiency and provides incessant services. 2. Inspection policies should be tailor-made to separate islands. A simplified inspection system that utilizes Tablet PCs and paper-free policies should be introduced to boost efficiency and environmental protection. 3. Build separate space for Motor Vehicle Services to enhance quality and efficiency. 4. Constantly listens to people''s needs and maintain service quality. Simplify inspection process with electronic devices. 5. Strengthen professional training to cultivate officers and properly reward officers for their performances to provide officers with incentives to stay on the job.