| Summary: | 碩士 === 高苑科技大學 === 經營管理研究所 === 102 === Providing high quality and sufficient pre-hospital emergency service for the people is an index of civilization of a country. In Taiwan, the emergency service demands are increasing year by year. How to measure the emergency service quality is an important issue. For emergency service quality, people and users which using the emergency service are the main subjects, medical staffs are very few in past researches. In this study, according to the opinions by medical staff which from emergency department, analyze the satisfaction of the pre-hospital emergency medical treatment.
We select the medical staffs from emergency department which by moderately and severely hospital to be main subjects in Kaohsiung. The analysis of the emergency medical technician behavior is divides three parts: knowledge, skills, and attitudes.
The experimental results show that the emergency medical technician behavior (include knowledge, skills, and attitudes) is valued by medical staffs that the age between twenty one to thirty and the seniority is under five years. Moreover, emergency medical technician behavior is effect the satisfaction of the pre-hospital emergency medical treatment
According to the experimental results, if we want to improve the emergency service quality, it must plan the professional training in the further education of emergency medical technician.
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