| Summary: | 碩士 === 義守大學 === 資訊管理學系 === 102 === According to Global Information Technology Report in 2013, World Economic Forum, it showed that Taiwan ranked 7th place of Government success in Information and Communication Technologies (ICTs) promotion, which meant how successful Taiwan government promoted the network information technology. Not only the government agree, but the citizens feel about the service and content of government network
This research was adopted by service quality to explore the citizens who had experienced the website of Fire Bureau, Kaohsiung City. Besides, it discussed if
the value of service quality between before used and after used could affect citizens'' satisfaction. The participants of this research who had experienced the website of
Fire Bureau, Kaohsiung City were selected in Kaohsiung city. Based on the convenience sampling, this research was conducted by descriptive statistics, t-test, regression analysis, analysis of variance. The results are as follows:
1. The differences of demographics could affect perceived service quality.
2. There is difference between perceived service quality which before citizens had experienced e-government website and after they had done.
3. There is the relationship between the service quality of e-government website and citizens’ satisfaction for citizens in Kaohsiung.
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