Chain Restaurants System of Nan Ran Hu’s Highway Service Area- Central Kitchen Plan and Accessment.

• Main Authors: Chen Chu, 陳朮
• Other Authors: Quan Zhong Yu
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/95138230938202802497

碩士 === 輔仁大學 === 餐旅管理學系碩士班 === 103 === Nan Ren Hu Entertainment Company was established 25 years ago in Taiwan. It offers customers with wide varieties of services, range from highway service areas, resorts, healthy food restaurants to local specialty shops. In order to provide affordable food at highway service areas, the company has altered its cost management and cooking procedure in recent years. The company wants to reduce costs by adopting central kitchen system. By doing so, meals are refrigerated and delivered to 5 highway service areas, which include 9 food stands, via logistics systems. With the Industry-academy cooperation of Fu Jen Catholic University and Nan Ren Hu Entertainment Company, the working procedures and plans of the central kitchen could be improved, including: I. adoption of central kitchen plan on current kitchen space. II. Improvement on current production mode in order to attain the production goal. III. Application of menu engineering to remove inefficient products. The research was conducted by compiling background information and the on-the-spot assessments of Nan Ren Hu Entertainment Company and its highway service areas. The spirit of business management and food service of the company was specified and serving menus was renewed. Using heuristic structure thought, kitchen plan was reconstructed, and results was demonstrated through 3D figures and diagrams via SketchUp software. Lastly, Delphi method was applied to receive comments and feedback from experts. From two evaluation results, the average of importance increased, and smooth in work process was the first consideration. As for reaching extent, the experts found the results improved substantially. The future kitchen designer should follow GHP & HACCP norms, and Delphi evaluation could use information and graphics software as communication tools.