An Investigation of the Relationships among Authentic Leadership, Service Climate, Ethical Climate and Service Performance

• Main Authors: Chen, Wan-ling, 陳琬鈴
• Other Authors: Wu, Meng-ling
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/54871992341995989918

碩士 === 大葉大學 === 管理學院碩士在職專班 === 102 === This paper seeks to advance research on the service performance by investigating the relationships among authentic leadership, service climate, and ethical climate. Although this study adopts a single level model to simultaneously examine main effects, but we tested the model by using hierarchical linear modeling (HLM) with data obtained from a sample of 433 employees working in 38 teams of 34 companies. At the result of the study, service climate and ethical climate were both found fully mediators between authentic leadership and service performance. Moreover, implications for research and practice are discussed. At last, the study presents its point of views regarding the implications of theories and management, research restraint as well as suggestions to other studies in the future.