| Summary: | 碩士 === 中原大學 === 工業與系統工程研究所 === 102 === This study was based on Six Sigam as key framework, more elements are added like 3M global database to manage all projects from different countries and factories, accerlate project productivity and do best practice within 3M organization. By the way 8D concept about short term solution are also be added in DMAIC process, how to reduce defect rate quickly to help customer to keep mass production, then using DMAIC methodology to improve the quality from root cause elimination and action standardizations. These changes to DMAIC structure really put “customer voice” as first priority that can improve customer satisfactions in real operations.
3M Six Sigma system are also be studied from different perspectives, like company culture change, management commitment, how to utilize internal resource efficiently to maximize Six Sigma benefit, etc. From manufacturing process perspective: How to apply statistical methodology for data collection, data analysis, process capability analysis, which tool we can use to help us understand our data correctly to make right decision about the process improvement. Find the root cause and corrective acitons step by step, improvement action standardarization and continual tracking to ensure these actions are well maintained. Further understanding about Six Sigma theory, implement it in our daily operation.
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