| Summary: | 碩士 === 長榮大學 === 高階管理碩士在職專班(EMBA) === 102 === There are several Traditional funerary ways in Taiwan such as cremation, burial at sea or land. Due to there are limited space to bury, especially in Taiwan popular area, most Taiwanese choose cremation or memorial tower as replacing the traditional way which was burial.
In the old time, it was inconvenience when people looked for some database which all stored by the hard copy. Nowadays, many funeral companies used the funeral management system so that it was easy to search the database. Take south district funeral office in Tainan as example, this research focused on the satisfaction of funeral management system as well as reused intention.
This research used questionnaire survey procedure and was analyzed by SPSS. The questionnaire information has confirmed after the descriptive statistics, factor analysis, reliability analysis, Pearson correlation analysis, regression analysis, one-way ANOVA. The main results are shown as below:
1.Service quality and Accessing system quality have a significant effect on user satisfaction.
2.Customer satisfaction has a positive effect on reused intention.
3.Operating system quality has a positive effect on reused intention.
4.Senior workers who have been stayed in company more than 10 years had a better feeling on accessing system quality.
5.Workers whose degree was college had a better feeling on the information quality which provided by funeral management system.
Based on the results, below are some practical suggestions for the intention as using funeral management system continually.
1.For the operating system quality
(1)Funeral management system can operate smoothly
(2)All interfaces from Funeral management system are alike.
(3)It was easy to operate Funeral management system.
2.For the accessing system quality
(1)It was convenient to access the database from Funeral management system.
(2)It would be benefit to the sales who is using the Funeral management system
(3)It was easy to integrate the Funeral management system with others systems.
(4)The reaction time should be fast when using the funeral management system
(5)Functions and papers from Funeral management system should be easy to learn.
3.For the service quality
(1)System service providers should be professional as well as have the ability to handle the issue.
(2)System service providers should be reliable.
(3)The attitude from system service providers should be nice.
(4)The services from system service providers should be matched from the demand of users.
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