The Study of Employees’ Job Satisfaction, Organizational Commitment and Job Performance: An Example of Mr. Mark Bread Bakery Chain Stores

• Main Authors: Chang, Hui-Chi, 張惠綺
• Other Authors: Lee,Yuan-Duen
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/p9p3fd

碩士 === 長榮大學 === 高階管理碩士在職專班(EMBA) === 102 === This study aims to discuss Job Satisfaction, Organizational Commitment, and Job Performance of the staff in chain bakeries. According to literature review, questionnaire survey is used for the analyses, in which the complete census is proceeded. Aiming at 389 of the staff and supervisors in Mr. Mark Bakery, total 293 valid copies are returned, with the effective returned rate 75%. Descriptive Analysis, Reliability Analysis, t-test, One-Way Analysis of Variance, and Regression Analysis are applied to this study, and the major findings are concluded as follows: The staff with distinct background reveals partially significant difference in Job Satisfaction, where departments, positions, and business regions appear remarkable variation. The staff with distinct background shows partially notable variation in Organizational Commitment, in which departments, educational background, and business regions present significant variation. The staff with distinct background reveals partially remarkable differences in Job Performance, where positions and seniority appear notable variation. In general, Job Satisfaction shows significantly positive effects on Job Performance that the higher Job Satisfaction of the staff presents the better Job Performance. Organizational Commitment shows significantly positive effects on Job Performance that the stronger Organizational Commitment reveals the better Job Performance. Job Satisfaction appears significantly positive effects on Job Performance that the higher Staff Satisfaction enhances Job Performance. The regression analysis results show the notably positive effects of both Job Satisfaction and Organizational Commitment on Job Performance that Organizational Commitment completely reveals the mediating effects between Job Satisfaction and Job Performance. Based on the research results, the reference of strategies and management is provided for enhancing bakery enterprise competitiveness.