Research on the Employment of Knowledge Community Systems: A Case Study of a Private University

• Main Authors: Shi-Min Yang, 楊士旻
• Other Authors: Ming-Chuan Wu
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/5fj3tk

碩士 === 長榮大學 === 資訊管理學系(所) === 102 === Due to the increasing importance of knowledge management, many organizations have established internal knowledge-sharing community systems. However, in the trend of Cloud Computing, many popular social networks, such as Facebook and Twitter, are becoming alternate services for organization knowledge management. Whether the internal knowledge management systems should be substituted or how its system value should be realized has become an important issue? This research attempts to look at an internal knowledge community system in a private university by analyzing system usage data and conducting a questionnaire to its system users to find out their acceptance, and factors affecting system usage. The result has shown that its system usage is relatively low and most user groups are not built because of users’ needs. User’s acceptance and satisfaction to the system features are also relatively low except for data security and interface usability compared to public resources such as Facebook. The three variables, motivation, system features and environmental factors are positively correlated with system behaviors in a slight to medium way. The result can provide the institute for its system improvement It can also be a valuable reference for other organizations for implementing knowledge management systems.