| Summary: | 碩士 === 長榮大學 === 企業管理學系碩士班 === 102 === With the popularity of electronic products, the electronic waste had increased dramatically. These end - of - life computer refurbishing operations effectively reduce resource consumption as well as carbon footprint among these e-waste disposal processes. The study identifies eight key factors of refurbished computers in reverse supply chain through inducing 161 impact concepts with a support of grounded theory. Then, it investigates the causal relationship among these factors and proposes a framework for refurbished computers in reserve supply chain using the cognition mapping process DEMATEL (Decision Making Trial and Evaluation Laboratory). Results find government legislation is the most important factor affecting the organization commitment as well as the external pressure of suppliers. Moreover, this driver factor affects resource, integration and coordination of remanufacturers. Lastly, criterions analysis show (1) the company policy is the most important criterion in the organizational commitment factor; (2) the social environmental awareness is the most criterion in the external pressure factor; (3) the rewards is the most criterion in the effective factor; (4) the organization slack is the most critical criterion in the resource factor; (5) the support and coordination is the most critical criterion in the integration and coordination factor.
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