A Study on the Service Quality and Customer's Satisfaction of Taipei Film and Drama Union

• Main Authors: YANG,YUN-PING, 楊芸蘋
• Other Authors: CHIOU,HUA-KAI
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/38121482005300161295

碩士 === 中華科技大學 === 連鎖加盟業服務創新產業碩士專班 === 102 === The comparison that occupation labor union has is the biggest in Taiwanese labor union group, currently population count about 3.8 million people are or so, but occupation labor union is with do labor insurance business is lord, don't have the ability of group consultation, don't favor a labor condition improvement, if the occupation labor union wants to promote the value and image of labor union; The approbation of increasing the member encourages a member to participate in labor union organization and activity, in addition to labor condition of fight for, the labor union has to go to and understand member's need on one's own initiative, by then build up the member's centrifugal force with the satisfaction that promotes a member, construction member and labor union of the relation of the interaction, to maintain the image of labor union. This research aim at inquire into service quality and customer satisfaction for the connection of the occupation labor union research, the hope knows a scale creation of service quality height to occupation labor union by the research what influence; Understand customer satisfaction's influence toward occupation labor union scale. This difference that aim at service quality and customer satisfaction to put forth to supposed to inquire into each other to the occupation labor union, research method use questionnaire and the methods, such as reliability test, validity test, relation analysis, analysis of variation and related analysis...etc. of the adoption description statistics analysis, letter degree. After analyzing the related data finally get confirmation service quality and customer through the above-mentioned research method statistics satisfaction for the characteristic of labor union each other has a connection, and expects this research paper to let more occupations labor union how comprehension is through service management of skill management labor union