| Summary: | 碩士 === 真理大學 === 企業管理學系碩士班 === 102 === Taipei City Service Center of National Immigration Agency has provided numbers of innovative service in order to improve the quality of service, such as setting electronic satisfaction survey system at the reception counter, extending service time by appointments on Wednesdays and providing online inquiry about the waiting time at the reception counters, and so on. The most impressed by the public is the innovative system electronic satisfaction survey system, which has been launched for more than two years. The system is a pioneering work of Taipei City Service Center of National Immigration Agency. The system provides a channel for the public to express their evaluation to the service provided by the public sector. It does not only provide the feedback of the service provided by civic servants, but is also considered an important reference of improving and enhancing the quality of the service in Taipei City Service Center of National Immigration Agency.
This study aims to investigate the effect of the innovative system to the service quality of Taipei City Service Center of National Immigration Agency. By analyzing and comparing, the outcome and the comparison between before and after using the electronic satisfaction survey system, this study can provide an experience to enhance the quality of service and a reference for planning the policies of public service in Taipei City Service Center of National Immigration Agency and other service centers of National Immigration Agency.
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