The Study of the Evaluation of Outsourcing inC-Airlines|An Application of Fuzzy Multiple CriteriaDecision Making

• Main Authors: Tung-Yao Ni, 倪同耀
• Other Authors: Chin-Tzong Pang
• Format: Others
• Language: zh-TW
• Published: 2013
• Online Access: http://ndltd.ncl.edu.tw/handle/75248821714720948229

碩士 === 元智大學 === 資訊管理學系 === 101 === In order to tackle the great impact of changes brought along with the 21st century, enterprises have to move forward and keep improving operation efficiency. While the information technology (IT) advances, calling for better maintenance efficiency and upgrade responsiveness, it has become a trend for the enterprises to seek professional support, globalization co-work, and multinational operations. Catering to the mar- ket requirements of exibility, efficiency and responsiveness, the enterprises need to pinpoint the assessment indicators of importance and always get hold of all internal and external information of the organization so that their operations can be timely and continuously adjusted. In the meantime, any IT system that falls out of the company's core businesses can be outsourced so that the cost of system establish- ment can be lowered while the company can also concentrate more on its businesses of interest. As such, the company can benet from its improved competitiveness and better services as well. In other words, it is critical for the enterprises to use good judgment in selecting appropriate third-party as their outsourcing solutions. In this research of outsourcing IT systems, through the study of past documen- tation, a fuzzy logic questionnaire was designed according to the baseline derived from the collective experience and viewpoints of the outsourcing experts. A group decision was drawn from the sixteen assessment criteria by ve decision makers. The criteria include outsourcing experience, third-party reputation, cooperative intention, technical skills, technical support ability, management ability, and general attributes. In the assessment, the decision makers provided performance evaluation in the form of weighted linguistic variables to three candidates under each crite-rion. Considering the fuzzy factors and uncertainty over the IT system outsourcing decision making, together with fuzzy logic and fuzzy multiple criteria decision making, fuzzy numbers were generated. After that, calculation and defuzzication were processed based on the fuzzy theory. In addition, multiple criteria decision making methods were adopted including Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) and VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR), to process the gap analysis for best evaluation of IT system outsourcing. Then, third-party candidates were prioritized. Compared with the conventional multiple criteria decision making, which is marked by its lack of exi- bility, fuzzy multiple criteria decision making has the advantage of being objective, rationalizing its subjective perspective and standardizing group consensus. With the assessment results of the fuzzy multiple criteria decision making, outsourcing IT system can be decided to increase the corporate overall efficiency. Keywords:Fuzzy MCDM,TOPSIS,VIKOR,The Outsourcers Selection Mode