The correlation between nurses’ personality traits and its’ retention factors- A case study at a medical center in central area of Taiwan

• Main Authors: Chao Yen-Ling, 趙燕玲
• Other Authors: Pan Chung-Yu
• Format: Others
• Language: zh-TW
• Published: 2013
• Online Access: http://ndltd.ncl.edu.tw/handle/zd29hq

碩士 === 東海大學 === 工業工程與經營資訊學系 === 101 === Nursing human resource issue is currently the focus of global health policy and an important indicator of the level of national health care as well. According to the statistics which is from the Department of Health, Executive Yuan, ROC, shows that in 2011 it was about 17,800 nursing staff had left their jobs with a separation rate as high as 20.1%. In fact, high nursing staff mobility has exerted an influence over the quality of medical services.The purpose of this study is to explore the correlation between nurses' personality traits and its’ retention factors. Eight in-depth interviews were conducted with nurses who are from five wards with different positions and years of seniority.A structured questionnaire was constructed with summary of interviews, expert suggestions, and clinical practical experience. The questionnaire consists of three parts: the first part is retention factors, the second part is basic profile, and the third part is the personality trait scale. There are 367 effective questionnaires with a recovery rate of 87%. Participants are from five wards which are medical surgical, synthesis, maternity, and pediatric wards. All of them have served for more than 3 months and actually engaged in the patient's clinical care. The study found that nurses who stay on wish show significant discrepancy in marital status, age, position, ability categorization, and years of seniority. The item of “workload” is the greatest influence factor among basic profile and fifteen listed retention factors. Follows are items of “family support” and “experience of medical malpractice claim.” In spite of personality traits, all of participants recognize that “keep work zeal” is the very motivation to last the nursing works, and “work atmosphere” is what the most care about. Participants who are partial to stability personality trait recognize that “promotion channel is transparent” and “healthy factor” are two factors which affect the willing to stay on wish. Participants who work at case study hospital are partial to delightful personality trait the most. However, nurses who are partial to rigorous personality trait are intent upon staying on wish the most.