Service Quality and Guest Loyalty in Hotel Industry at Ouagadougou, Burkina Faso
碩士 === 亞洲大學 === 國際企業學系碩士班 === 101 === This study has investigated the effects of service quality and guest loyalty in Ouagadougou hotel industry. Based on SERVQUAL model, this paper seeks to point out through the literature review in order to investigate the effects of individual dimensions of servi...
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2013
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/51719774444420267089 |