Balanced Scorecard Perspectives Profit Organization Performance Indicators -A Case Study of Taiwan TFT-LCD Optoelectronic Materials Company

• Main Authors: J.H.Wang, 王瑞鴻
• Other Authors: I.C.Wang
• Format: Others
• Language: zh-TW
• Published: 102
• Online Access: http://ndltd.ncl.edu.tw/handle/6ed9gb

碩士 === 南台科技大學 === 行銷與流通管理系 === 101 === This study will be based on the Balanced Scorecard argument departure for Taiwan backlight module parts manufacturers construct a performance measure, as a related party of the reference for performance evaluation. BSC basic spirit that "the policy into concrete action." BSC is that the corporate vision, core values, business strategy and other intangible assets and competitive advantages, through financial, customer, internal process and learning and growth four dimensions, and through key performance indicators designed to achieve the organization's overall strategy and objectives link. This research and case depth interviews with company executives, hoping to further explore the executives who Balanced Scorecard performance indicators for attitudes and opinions, and will be summarized in the collation and analysis, to establish the case company performance indicators. Important conclusions of this study are as follows: 1. through depth interviews, the corporate vision and performance management indicators for integration and established. 2. the overall business performance indicators can be used with the long, medium and short-term goals. 3. the performance evaluation in various facets of balanced development. Four, BSC belong to strategic management tool, which tool development performance management indicators. The KPI: Report accuracy rate, Number of customer complaints, Personnel transaction rate, The output value of unit personnel, Poor rate, Overhead rate, Number of industrial safety incident, report accuracy, overhead rate, equipment for the emergency repair times Number of proposals to improve a total of 11. From the relevant annual reports and industry reports, the enterprises in the relevant industry not among the company's vision has been reached to prove BSC as a strategic management tool used in company operations, is the right strategy and effective management tool.