The Study on the Relationship between Gender Role Stress and Internal Service Quality of Work Place of Nurses in Kaohsiung City

• Main Authors: Yu-Chun Tseng, 曾宥淳
• Other Authors: 陳國彥
• Format: Others
• Language: zh-TW
• Published: 2013
• Online Access: http://ndltd.ncl.edu.tw/handle/62930357551041836048

碩士 === 樹德科技大學 === 人類性學研究所 === 101 === The purpose of the study is to investigate the relationship between gender role stress of nursing staffs and internal service quality of work place in the healthcare organizations of Kaohsiung Area, and the personal background variable with its between influence, then reduces rate of flow of the nursing staffs, promotes the nursing service quality. This study is based on convenience sampling method to Kaohsiung area medical institutions for the study of female nurses groups to questionnaires to collect data, and questionnaire included demographic information, gender roles and Workplace Stress Scale Internal Service Quality Survey scale and other structured questionnaires, the effective sample size of 472, the resulting statistics descriptive statistics analysis, reliability and validity analysis, ANOVA, Pearson product moment correlation and other statistical methods for analysis. The main results of this study are the following: (1)The Kaohsiung area medical institutions feel pressure gender roles nurses degree of recognition is in the upper level. (2)The Kaohsiung area medical institutions, nursing workplace experience internal service quality is moderate degree of recognition. (3)The Kaohsiung area medical institutions nurses personal background and gender role stress are significantly different. (4)The Kaohsiung area medical institutions and nursing workplace personal background variables are significantly different internal service quality. (5)The Kaohsiung area medical institutions and nursing workplace gender role stress between internal service quality negatively correlated.