Evaluating Customer Satisfaction on e-banking Service Quality at Bank of Investment and Development of Vietnam, Haiduong branch – The application of Gronroos Model
碩士 === 樹德科技大學 === 經營管理研究所 === 101 === The purpose of this study is to identify the factors of service quality which influence customer satisfaction with e-banking service at Bank for Development and Investment of Vietnam, Haiduong branch (BIDV). The applied model is GRONROOS model (or Nordic model)....
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| Format: | Others |
| Language: | en_US |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/89291545025263361389 |