Evaluation on the satisfaction of GSO’s statisticians on the quality of data dissemination on the GSO’s website.

• Main Authors: THAN VAN HUNG, 申文雄
• Other Authors: 張興亞
• Format: Others
• Language: en_US
• Published: 2013
• Online Access: http://ndltd.ncl.edu.tw/handle/08849965427558031115

碩士 === 樹德科技大學 === 資訊管理系碩士班 === 101 === Currently, quality is more interested in the world. Quality is mentioned in all areas of society such as industry, business administration, service and in data dissemination as well. Quality of data dissemination is always a key issue in the dissemination of statistics in particular and statistical activities in general. Improving the quality of data dissemination is an important task of the General Statistics Office (GSO) of Vietnam and is the prerequisite for the survival and development GSO’s website. Besides, the trend of globalization is growing intensively and extensively and globalization in statistics dissemination is no exception to that rule. Globalization in data dissemination is a prominent feature in the process of development and modernization of Vietnam’s GSO in the 21st century. Statistical agencies, regardless of in developed countries or developing countries, are all in the trend of internationalization and globalization. The reason for such a phenomenon is that statistical data are increasingly important and interested by underdeveloped countries, developed countries and developing countries. Under this context, it is essential to build a statistical database for dissemination on the GSO’s website. In modern quality management, philosophy of user-orientation plays a key role. One of the decisive factors for the survival and development of the supplier of statistics is the satisfaction of customers on the quality of provided services and products . Quality should be evaluated by the users themselves, not the providers. Thus, in data dissemination, assessment of the quality of information dissemination through the opinions of users, focusing on statisticians is very essential. Thereby, GSO has an outlook on what its products and its expectations rather than just investment in facilities, input data and other factors in the data dissemination. Since dissemination of statistics is a form of public service, this means GSO is the service provider. Customers of GSO are primarily data users such as State employees, local enterprises, international organizations, students, pupils ... including statisticians. Statisticians plays a number of roles in the dissemination of statistics, they are important customers directly involved in the data dissemination process and regular use of data on the website of GSO for their daily work. In this service, the role of statistical staff as a service user is highlighted. The thesis will assess the satisfaction of the General Statistics Office’s staff on its service. Based on the theoretical basis and practices of data dissemination, I chose the topic of my thesis: “Evaluation on the satisfaction of GSO''s statisticians on the quality of data dissemination on the GSO''s website”. The result of the research will contribute to help GSO in improving the quality of data dissemination on its website