Study on users’ satisfaction by applying the MIS software of Vietnam Datacommunication Company

• Main Authors: Pham Ha Thu, 範霞秋
• Other Authors: Dr. Jia-Rong Wen
• Format: Others
• Language: en_US
• Published: 2013
• Online Access: http://ndltd.ncl.edu.tw/handle/23098421628614730820

碩士 === 樹德科技大學 === 資訊管理系碩士班 === 101 === The evolution of ICT (information and communication of technology) has been changing the world rapidly especially in manufacturing. Applying Information technology in management and administrations become the trend of the 21st century. Vietnam is not outside this trend. A typical example is that Software applications have been deployed widely aims to improve and enhance management ability, performance, reduce risks…The MIS software of Vietnam DataCommunication Company (VDC) has been developed to reduce cumbersome procedures in managing documents; everything will be done and stored online such as: register meeting room and week schedule, assigning and receiving tasks… To a developing software company as VDC, satisfying customers is very important. On the other hand, there is no report or research about customers’ satisfaction about specific software product. So the researcher wants to do this research to know if our customers (users) are satisfied with our MIS software or not. These feedbacks will help us to improve the software, attract more customers, and make customers’ loyalty, bring profit for our company. This study use quantitative method, make the questionnaires and deliver them via email to the users (leaders, Officers, staffs of enterprises that the software has been deployed). The IS success model will be appropriate for this study. After doing this thesis, some results were drawn out: There is no difference between ages, genders with satisfaction of the MIS software and the officers have the highest level in satisfaction with the MIS software; Information Quality, System Quality, Service Quality has a positive effect on User Satisfaction but Service Quality needs to be improved; Almost users have good attitude in using the MIS software. They are ready to use this software; the level of satisfaction is not really high so the gap between the offer (from developers) and the expectation (from users) needs to be narrowed. I hope this study will contribute a little bit in strategic planning of our company in software marketplace, and we will have better strategies for customer care.