| Summary: | 碩士 === 國立臺灣科技大學 === 資訊管理系 === 101 === With the environment rapidly developing and the information technologies dramatic changing, what enterprise is supposed to face nowadays is not the clients who only receive service any more. As the raising customer requirement, clients is playing the role of a hunter instead of a prey nowadays, as a result of these, enterprises must focus the center on customers. Today, the traditional thought of to the public as the object has been rapidly changed, practitioners must put emphasis on personal products and services so as to meet the requirements of diversity clients. All these will make the product or service tailored for customer. Customer supposed to have the unique product or service no master in profit, service agreement or even the interests. Each customer’s visiting supposed to let customer feel like they are the most important customer by providing most smart, direct and tailored personal product or service.
On-line inquiry business system as the first line service has played an increasingly important role in service. When problems, such as service system interrupt, low data exchange rate, difficult software maintenance, high maintenance cost happen, users, customers and related suppliers are directly influenced, it must be a great shock for the corporate external image if the influence time is too long.
This paper is aim to take an example of a company which improve the overall efficiency of on-line inquiry system in company. Departed experience can’t be duplicated to help us to upgrade the hardware module and fix the system issue. With this difficulty, Amy will take some methods and tools to analysis the core working environment, system architecture and working constraint and bring about proper architecture, application and other advantage to refine and create efficient business system.
This paper takes Harvard type case writing method which includes the case text and reference manual for teachers. The teachers’ reference manual aims at the case in discussing content such as project management, software quality, service -oriented architecture, interpersonal relationship skill and agile development. This paper clear up the literature theory and the analysis in this case to put theory intention into use and for the sake of experiencing physical situations.
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