| Summary: | 碩士 === 國立臺灣科技大學 === 企業管理系 === 101 === The shortage of nurses is a common issue in Taiwan and nursing management find that the whole world has paid much more attention to it recent years. The high cost of turnover rate can be measured not only in financial burden, but also with the loss of group identity. Under heavy burden of job, high turnover rate tend to perplex the managing. The purpose of this research is to explore how social network centrality improve work stress and job satisfaction, and the study shows whether centrality impacts organizational citizenship behavior, and then organizational citizenship behavior impacts work stress and job satisfaction. This research tries to propose some approaches that may improve the shortage of nurses.
This study based on 129 samples by questionnaires and the collected data were analyzed by PLS (Partial Least Squares Path Modeling, PLS Path Modeling) and to test the model. The results reveal that advice network centrality has a significant positive relationship with organizational citizenship behavior. We consider that raising advice network (ex. set up the supporting group of nurses), increasing technical exchanges and interacting of members and providing platform to share experience and mood can effectively improve organizational citizenship behavior, and then work stress will get lower, job satisfaction will get higher. Also, the results same as the previous literature showed that organizational citizenship behavior has a significant negative relationship with work stress, organizational citizenship behavior has a significant positive relationship with job satisfaction, and job satisfaction has a significant negative relationship with intention to leave.
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