| Summary: | 碩士 === 國立臺灣海洋大學 === 航運管理學系 === 101 === With the significant improvement of citizen’s living quality and modern
technology in recent years, the calling for the efficiency and effectiveness of
government service has risen dramatically. As the main providers of service, public
servants’ performance doesn’t influence target people and stakeholders’ life and
property only, but also the citizen’s satisfaction of government. In other words, only
public employee, who shows the ability in integrity, expertise, and innovation, can
make a government with democracy and rule-in-law welcomed by whole people. It is
the motive and purpose of this study.
The questionnaire survey was applied in this study to examine those employees
who works in Keelung City Government in order to explore their work motivation and
perception of role. By analysis, five perceptions of role are found:
technical-bureaucratic, omniscient, learning-growth, ordinary-stable, and
inactive-selfish.
For the development of role perception and professional ability, this study
recommends that the government should voluntarily understand the public employees’
professional ability and activate it by ceaseless in-work training and control
mechanism. As this purpose achieved, the “inactive-selfish” attitude could be
effectively relieved and service faith, loyalty and responsibility of modern
high-quality public service would be established.
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