Assessing the Relationship among Work Values, Job Characteristics and Job Satisfaction, Organizational Commitment of Employees—The Case of Financial Holding Companies.

• Main Authors: SHIH, Yi-Chen, 施一珍
• Other Authors: HUANG, Neng-Tang
• Format: Others
• Language: zh-TW
• Published: 2013
• Online Access: http://ndltd.ncl.edu.tw/handle/11605624606299513260

碩士 === 國立臺灣師範大學 === 科技應用與人力資源發展學系人力資源碩士在職進修專班 === 101 === Financial holding company integrates each subsidiary company to maximize the synergy effects of versatile financial services. Under the operation of FHC banking, insurance and securities services are the most relevant in promoting cross selling. They have the competitive advantage in direct dealing with consumers and selling versatile financial commodities. Employees play significant roles during service delivery. The organizations have to find out the way to best use and manage employees’ work values and job characteristics in order to achieve desirable performance. This study selected the employees of 3 divisions (wealth management division of bank, insurance and securities) working at a financial holding company as major samples. The study adopted questionnaire survey to make an investigation on the 3 subsidiaries’s clerk. Total of 580 questionnaires were issued and 503 valid samples were returned with responding rate at 86.7%. The analytical methods included decripitive statistics analysis, independent sample t test, Pearson correlation and regression analysis. This result of this study finds out as follows: (1) Work Values, Job Characteristics have a significant positive effect on Job Satisfaction, and Organizational Commitment. (2) The Job Satisfaction had only the partial mediation effect on the relationship between Work Values and Organizational Commitment. (3)The Job Satisfaction had only the complete mediation effect on the relationship between Job Characteristics and Organizational Commitment.