| Summary: | 碩士 === 國立臺灣師範大學 === 國際人力資源發展研究所 === 101 === This research aimed to explore language management in volunteer management of international sport events in Taiwan. From two angles of volunteers and organizers, this study explored the execution of language issues in volunteer management. As an exploratory study, the qualitative methods were adopted with exploring the three international sport events: 2009 World Games, 2011 International Skating Union (ISU) Four Continents Figure Skating Championships and 2011 Tour de Taiwan (International Bicycle Tour Championship in Taiwan). The finding was as following. As for the policies and strategies of organizers, the standards of language abilities, resources of language volunteers and training courses were presented. As for the difficulties of organizers, they indicated concepts about the affairs of schools; the necessity of interview; the limited opportunities for volunteers; the limited human resource in sport associations and the unpredictable situations in implementation. As for the experiences of volunteers, they indicated the concepts about the simple language ability selection; the different language ability selection in schools; the necessity of interview; technical and functional help from training; the argument of language training and the necessity of understanding about cultures in advance. As for the verbal language barriers in communication of volunteers, there are technical term, accent and other languages. As for the silent language barriers, there are the barriers about international etiquette in reception; jokes in conversation; diet and religion. In the end, there are recommendations to volunteers, organizers, government, education institute, future research and the Educational Testing Service, ETS.
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