Establishment and Application of an Expert System for Network and Communicatoin Production Test -A Case Study of Company A

• Main Author: 林振裕
• Other Authors: 黃雪玲
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/3vp3jf

碩士 === 國立清華大學 === 工業工程與工程管理學系碩士在職專班 === 101 === Taiwan’s networking products have earned a significant position on the world stage. In order to maintain a high degree of competitiveness, corporations invest abundant resources in technological research and development, professional skills and training, cost control and marketing. Product testing Utility is a professional and exclusive art. Various products require specific testing programs and processes tailored to their individual features. The crucial know how comes from the hard-earned experience of senior engineers, which is passed down to junior engineers through one-on-one mentorship. For certain assignments, most source codes are handed over privately with very limited written documents available for reference, If a junior engineer encounters difficulties at work, he might have to seek the advice of a senior engineer. If a senior engineer is unavailable to help, he would have to work overtime to reach the company’s goal for new product release; otherwise he would be fired for failing the project or being unable to adapt in the office. The consequences of this problem include high staff turnover rate and loss of continuity in the task force. Our study focuses on the Femtocell production testing structure as a case example to build up an expert system for the next generation of telecommunication products. It is our hope that we can not only compile our knowledge but also pass on our experiences to trainees so that they are able to study what has been done and add to the system’s repository of information. From an individual perspective, use of this system will greatly decrease stress and increase efficiency and productivity by streamlining task transference. From the company’s perspective, use of this system will decrease staff turnover rate, augment the accumulation of technical skills and decrease resources needed to train employees. Thus, both the company and its personnel enjoy great mutual benefits from this win-win situation.