A Study on the relationship between service recovery satisfaction and customer loyalty
碩士 === 國立高雄第一科技大學 === 服務科學管理研究所 === 101 === With the growing importance of the service sector, service management is becoming equally important. However, due to service’s special traits of intangibility, indivisibility, variability, and perishability, service providers face particular challenges. Be...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/56298865486824101108 |