A Research on Service Quality and factors influencing for Continuous Usage Intention of Cloud POS System

碩士 === 國立高雄第一科技大學 === 資訊管理研究所 === 101 === In recent years, cloud services following the Internet''s development, in ICT (Information and communications technology, ICT) field, another highly representative on the question, but also the future direction of the mainstream global IT applicati...

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Bibliographic Details
Main Authors: Guo-Wei Li, 李國維
Other Authors: Li-Ling Hsu
Format: Others
Language:zh-TW
Published: 2013
Online Access:http://ndltd.ncl.edu.tw/handle/40523302997798636837
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Summary:碩士 === 國立高雄第一科技大學 === 資訊管理研究所 === 101 === In recent years, cloud services following the Internet''s development, in ICT (Information and communications technology, ICT) field, another highly representative on the question, but also the future direction of the mainstream global IT applications. "Cloud computing" term, though not for the emerging technology, but it reshaped the IT industry value chain, new faces, and turned to software and service-oriented era of competition. Among them, the concept of software as a service to develop, transfer, charge mode, software as a service (Software as a Service, SaaS) gradually by the attention and use of the consumer market. This study takes the clients of cloud computing POS from “BETHEL Computer Consultant Co., Ltd.” as subjects. We have selected and extracted the questionnaires through two sections, 147 questionnaires are effective. We used SPSS and AMOS Software to run Structural Equation Modeling (SEM) to count and analyze the documents. The result showed that most of the assumptions tend to support the original assumption from this study. This study figured out: (1) Cloud POS S-Qual has an obviously positive affect to Perceived Usefulness, Perceived Ease of use, Trust; (2) Confirmation has an obviously positive affect to Perceived Usefulness, Perceived Ease of use; (3) Cloud POS S-Qual and Confirmation has no positive affect to Satisfaction; (4) Perceived Usefulness, Perceived Ease of use, Trust and Computer Self-efficacy, have an obviously positive affect to Satisfaction; (5) Perceived Usefulness, Satisfaction, and Trust have an obviously positive affect to Cloud POS S-Qual.