| Summary: | 碩士 === 國立中央大學 === 資訊管理學系在職專班 === 101 === The Official Document Management and Electronic Signature System is a digital solution proposed by government institutions with an aim to enhance administrative efficiency, decrease document delivery time, and achieve the goal of energy saving and carbon reduction. The system is deployed in central and local government-owned institutions, senates, councils, schools, administrative institutions, and public enterprise organizations.
People who have been issuing paper-based official documents for years do not have sufficient knowledge in operating the electronic system. The importance of process reengineering and change management is underestimated when the new information technology is implemented. Introducing the Official Document Management and Electronic Signature System is thus quite challenging. Unexpected problems including the fact that users’ needs are not met and the system is frequently updated have hindered the effectiveness of system implementation.
Based on Leavitt’s the Diamond Model, this research adopts the case study method to analyze an institution where the Official Document Management and Electronic Signature System is implemented. How problems faced prior to the implementation of the system later influence the operation is investigated as relevant factors are identified. This research helps to understand the meaning behind the problems and to learn the way to reduce risk brought by the problems. Getting to know the situation following the introduction of the new information technology helps for preparation.
The research results show that the implementation of the Official Document Management and Electronic Signature System leads to changes in People, Task, and Structure. These four interactive dimensions must be considered and developed equally. Therefore, introduction of a new information technology requires adjustment in Task, People, Technology, and Structure at different phases to accommodate any risk that may affect the expected outcomes.
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